exchange policy
Exchange Policy – Zouni Silver
Thank you for shopping with Zouni Silver! If you'd like to exchange an item, please review our policy below:
Eligibility
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Items must be unused, in their original packaging, and accompanied by proof of purchase to qualify for exchange.
Exclusions
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Exchanges are not available for:
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Customized or personalized items
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Products that show signs of wear or damage
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Items purchased during special promotions or sales
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How to Exchange
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Contact Us:
Let us know you’d like to make an exchange by reaching out via:
📧 Email: zounisilver@gmail.com
📱 Instagram or Facebook: @zounisilver (DM us directly) -
Processing:
Once we receive the item, we’ll inspect it and process your exchange. We’ll notify you of any adjustments needed (if applicable).
Please Note
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We do not offer refunds. Exchanges are the only option available for eligible items.
Additional Information
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Return Shipping: Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
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Questions? Feel free to contact our customer service team via email or social media.
Thank you for choosing Zouni Silver — we appreciate your support and understanding!