Get in Touch with Zouni Silver

At Zouni Silver, we value connection as much as craftsmanship. Whether you're seeking product details, assistance with a purchase, or simply wish to connect, we're here for you.

✉️ Email

For inquiries, orders, or collaborations, reach us at:
zounisilver@gmail.com

We typically respond within one business day.

📸 Instagram

Follow our journey and send us a message:
@zounisilver

Discover our latest collections and behind-the-scenes glimpses.

📘 Facebook

Connect with us and join our silver-loving community:
Zouni Silver on Facebook

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We appreciate your interest in our work and look forward to hearing from you.
– The Zouni Silver Team

Shipping Information

At Zouni Silver, we ensure every order is carefully packaged and delivered safely to your door. Please see our shipping details below:

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 International Shipping – USA

We are happy to ship to the United States!

• Delivery Time: 14 – 20 business days

• Shipping Fee: $6 USD

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 Jordan

We offer fast delivery across all areas of Jordan.

• Delivery Time: Within 48 hours

• Delivery Fee: 3 JD 

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Same-Day Delivery – Amman and Zarqaa

Same-day delivery is available within Amman and Zarqaa for a fee of 5 JD, provided the item does not require any modifications or customizations.

 

 

 

 

Size Guide

At Zouni Silver, we want your jewelry to fit perfectly. Please refer to the guides below to help you determine the correct size for rings, bracelets, and necklaces. For any assistance, feel free to contact us — we're here to help!

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Ring Sizes

To determine your ring size:

1. Use a Ring You Own:
   Measure the inner diameter of a ring that fits well and compare it to the chart below.

2. Use a Measuring Tool:
   Wrap a thin strip of paper or string around your finger, mark where it overlaps, then measure the length with a ruler.

Tip: If you're between sizes, we recommend choosing the larger size for comfort.

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Bracelet Sizes

Measure your wrist using a flexible measuring tape or a piece of string, then add 1.5–2 cm (about ½–¾ inch) for comfort.

For bangles or cuffs, please contact us for sizing assistance as they may require a more specific fit.

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Necklace Lengths

Use the guide below to help visualize where necklaces typically fall:

Please note that fit may vary depending on neck size and body frame. We also offer adjustable chains for added flexibility.

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Need a Custom Size?
We’re happy to accommodate custom sizing requests for most pieces. Please contact us before placing your order to confirm availability.

Silver Jewelry Care Guide

At Zouni Silver, we take pride in crafting timeless pieces designed to last. To ensure your silver jewelry retains its shine and beauty for years to come, please follow the care instructions below:

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1. General Care

• Store your silver jewelry in a cool, dry place, preferably in a soft pouch or lined jewelry box to prevent scratching.

• Avoid exposure to direct sunlight for prolonged periods, as this can accelerate tarnishing.

• Put on your silver jewelry last when getting ready to avoid contact with cosmetics, perfumes, and hair products.

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2. Wearing Tips

• Remove your jewelry before swimming, showering, or exercising. Water, sweat, and chemicals (including chlorine and salt) can damage the metal.

• Avoid contact with household cleaning agents or hand sanitizers that contain alcohol or harsh chemicals.

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3. Cleaning and Polishing

• Clean your silver jewelry regularly using a soft polishing cloth specifically designed for silver.

• For deeper cleaning, use a mild soap and lukewarm water. Soak the piece briefly, gently rub with a soft cloth, rinse thoroughly, and pat dry.

• Do not use tissue paper or rough materials, as they can scratch the surface.

Exchange Policy – Zouni Silver

Thank you for shopping with Zouni Silver! If you'd like to exchange an item, please review our policy below:

Eligibility

• Items must be unused, in their original packaging, and accompanied by proof of purchase to qualify for exchange.

Exclusions

• Exchanges are not available for:

  • Customized or personalized items

  • Products that show signs of wear or damage

  • Items purchased during special promotions or sales

How to Exchange

1. Contact Us:
   Let us know you’d like to make an exchange by reaching out via:
   📧 Email: zounisilver@gmail.com
   📱 Instagram or Facebook: @zounisilver (DM us directly)

2. Processing:
   Once we receive the item, we’ll inspect it and process your exchange. We’ll notify you of any adjustments needed (if applicable).

Please Note

• We do not offer refunds. Exchanges are the only option available for eligible items.

Additional Information

• Return Shipping: Customers are responsible for return shipping costs unless the exchange is due to an error on our part.

• Questions? Feel free to contact our customer service team via email or social media.

Thank you for choosing Zouni Silver — we appreciate your support and understanding!